Ultraspeed spends most of its staff budget each year on amazing engineers. They are the backbone of our business. They are available to customers 24/7/365, on the phone and online. Each incident is carefully tracked to conclusion using a unique ticket ID number and every service (and any change to that service) is documented securely in our Portal. Simple really.

Personal service is important, so we assign one of our engineers to each customer from the point of provisioning onwards. Our engineers are experienced in both Linux and Windows systems, most importantly, they are hosting people; they are experts at delivering 100% uptime.

Ultraspeed engineers take care of everything from the physical hardware your service sits on, through to all common applications on our supported Operating Systems. Pro-active maintenance is key to our 100% uptime guarantee; we do this at times to suit you, thereby causing minimal impact on your business.

Monitoring your service is clearly a key part of what Ultraspeed do. We employ a wide range of tools to ensure we never miss a trick. Everything from basic service monitoring to advanced application context monitoring is supported as standard.